Banfield Pet Hospital at 20 West University Parkway in Orem, Utah

Customer Reviews about Banfield Pet Hospital

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  WOULD NOT RECOMMEND EVER. They're dishonest, money hungry, and couldn't care less about the pets well being. They won't feed the dogs if they're there long, nor inform you so you can bring your own food. My mother dropped off my elderly dog here at open on September 6th. They had our dog for 10 hours. When I came to pick her up she didn't look like herself at all. She had no energy, wasn't excited to see me, looked exhausted, and wanted to get out of there ASAP. As I was dealing with the billing my boyfriend took her outside to go to the bathroom. She had bloody, black diarrhea. When I asked the Vet about the diarrhea and asked if they had given her anything throughout the day he said "No, we didn't give her anything." They had already prescribed her two medications and after seeing the stool sample they added two more and told me on top of the $90 I had already spent I needed to pay another $20. When we took my pup home she ran straight to the water dish, she drank and drank and drank. She was so dehydrated she acted as if she hadn't drank all day. I let her out to go potty and she began vomiting. She then fell over. When I called the Vet's office the next day I was told that my pup had been given a de-worming pill during her visit, even though her stool sample came up negative for worms and the Vet told me he had not given her anything. I then inquired about her visit. I asked if during her 10 hours there they had offered her any food or water. They informed me they do not offer the animals food. She said "It is our policy to ensure the animals have water in their kennel, but since I wasn't here yesterday I can't say that is what happened." I asked the lady if they inform their patients who drop their animals off in the morning, not expecting to pick them up for hours, that they don't offer their pets food - she told me they do not inform their owners of that. I inquired about a $20 fee that Banfield chargers owners who do drop their pets off for all day care - I asked her what that fee was paying for. "The fee ensures that the animals get taken out to potty, have their bedding changed if they have an accident, and have water offered throughout the day." OH, but don't worry, if you have a monthly membership they waive the $20 fee - the fee that pays them to DO THEIR JOB!! I was so furious with how they treated my dog. I had never seen her fall over from being so weak. The fact that it's their "policy" to give the dogs water and take them out to potty, but she's not sure if it actually happened since she wasn't there, the fact that they didn't offer my dog. who was there for 10 HOURS, any food (or inform my mother that they didn't) is so infuriating. I told the lady on the phone that my pet is like my baby or my little sister, I consider her family. To think of dropping off your baby at a daycare and picking her up 10 hours later and being told she wasn't fed or given anything to drink for is terrifying. BANFIELD IS A JOKE. They should not be allowed to call themselves a hospital. This corporation needs to seriously reevaluate how the tell their employees to run things. Side note: In the 10 hours they had her and multiple tests and exams they did, they somehow missed the fact that my dog had bile duct cancer, which she died from last week. If they caught this we would have had more time to grieve and to consider our options. Keasha went 10 miserable days in agony because we thought she just needed more time for all the prescriptions they had prescribed to kick in.
  November 03, 2017

  by Korrin C
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  I honestly wouldn't even be giving them a star if that were an option. They only take your pet in for an appointment if you schedule weeks in advanced, and they keep your pet ALL DAY. which is ridiculous! My pup recently got attacked by another dog, and has a nasty bite wound. We brought him in and they said they could make an app. in 3 WEEKS! NOT ACCEPTABLE!
  December 29, 2016

  by Asia Ackerman

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Today: 07:00 am — 06:00 pm

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