Excel Eye Center: Orem at 820 North 980 West in Orem, Utah

Customer Reviews about Excel Eye Center: Orem

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  ****Update**** After hearing about my experience I was contacted by excel to discuss my experience and what they could do to help. I was also contacted by the Dr who was also very concerned about my daughter and the situation. They worked with me and did what they could to help correct what went wrong. I am impressed by the quick response, as I did not expect one, and their willingness to do what they could to fix things. In the end my daughter has been well taken care of and excel set her up with a corrected perscription. **** I took my daughter here because I was told they are the best pediatric opthamologist in utah county. My daughter has very obvious issues with her eyes and we were told she needed glasses. So we got them and were visiting the office every couple of months and thought everything was fine and dandy. However after going to a few appointments for her eye issues and doing the recommended treatment things seemed to be getting worse. I was encouraged to get a 2nd opinion so I took her to the Moran eye center at primary children's and boy am I glad I did! My daughter's prescription was so far off and her diagnoses was wrong! Therefore the glasses that we got from excel and spent a lot of money on were completely WRONG for her making things worse. When I called to ask them about replacing the lenses on her glasses that i got from them 4 months prior to the correct prescription I was told it would be over $140. I would understand if her prescription had changed over time but this was not the case and it was so incredibly off it was causing her more issues than helping! I took her glasses else where and got the correct prescription in them for less than what excel wanted and much better much quicker service. She is like a new kid! I'm so upset that she spent the last 4 months wearing glasses that made things worse for her. I'm also upset that I have had to put so much more money into her glasses when they were wrong to begin with! Lesson learned drive the hour to primary children's!
  February 27, 2017

  by Jessica Vincent
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  "This has to be the finest eye clinic in the WORLD. The service i got can never be matched. The Dr. was so professional and knew just what needed done. I loudly appreciate his expertise and guidance." May other's find this review up most helpful. I'd recommend this office to everyone... Thank you... Wayne Timmons
  December 18, 2016

  by Wayne Timmons

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