Valley Women's Health at 700 800 North #200 in Orem, Utah

Customer Reviews about Valley Women's Health

• ✪ ✪ ✪ ✪ ✪
  Take your business elsewhere. We had our first baby with them, and that went OK, but I used flex spending money and they overcharged me. Without calling and asking, they refunded it to my flex account which had expired, and that $1000 was gone. Refunding it this way wasn't really their fault, so I didn't hold it against them... but I wish they hadn't overcharged me to begin with. Anyways, the doctors seemed nice, so for our second child, we went back. This is where my real concerns lie. First, the doctor who did our ultrasound mistook one of the muscles in our baby's heart as a calcium deposit. This resulted in a long, expensive ultrasound with a specialist who told us there was nothing there, and that whoever said it was a calcium deposit must have been very inexperienced. But guess who pays the bill on that one? Then, when my wife thought she had a UTI she went in for a test and they screwed up submitting it to the lab, so we had to wait an extra two days to get the results that should have been back after 24 hours (they blame the lab, the lab blames them, who really knows. Either way, we went to them and they didn't take care of it). Lastly (and this is the straw that broke the camel's back), two times she has been to their office and the receptionist has forgotten to put her on the queue. The first time we thought "honest mistake" and that's too bad, I guess we're out 30 minutes. This last time really sucked. Same thing, my wife and I are sitting in the waiting room while I'm popping in and out with my rambunctious toddler to check on her. Three people who arrived after my wife were promptly seen, so she asks when she'll get in and the receptionist informed her she forgot to check her in. Since this was the 2nd time in three visits, my wife left and headed back to the car fuming. We sat out there and talked for ten minutes, and she decided to go back in. She talked to the receptionist, and said she was ready to be seen. Anyways, she waited another FORTY minutes, while others who were just showing up got sent right in. What a joke. When the doctor did see her, she complained to him a little bit and he told her "well, that's what happens when you leave an appointment then come back." Zero apologies. Zero responsibility. Their 7 headed doctor system is terrible because they have no accountability to you. They don't care about you- that's why they run this system where you don't know who your doctor actually is until you arrive at the hospital. It's a system that is very convenient for them, but terribly inconvenient for you. Stay away.
  November 04, 2017

  by James Fiala
• ✪ ✪ ✪ ✪ ✪
  I never write reviews, let alone negative ones but I had an awful experience here. They sent me to the Orem clinic even though I live in Provo, which was understandable because they were busy. Then they had to cancel my appointment. Then they rescheduled it for a time that was less convenient but assured me that it'd be fine it I was late. On my way there I was stuck in traffic and a lady from the office called and was very condescending about getting there on time. I told her I would be there soon (and before the time that apparently required you to reschedule) but when I arrived the office was closed at 4:40. They canceled my appointment without letting me know and never tried calling me back. I did not feel appreciated or respected at all as a customer. I will be going somewhere else where I can receive the care I need.
  August 20, 2017

  by Mazie Cryer
• ✪ ✪ ✪ ✪ ✪
  Whatever you do, do NOT go see Dr. Brian Wolsey. Let me tell you a little story... I have been a patient at Valley OBGYN for over 2 years and I love almost all the Dr's that I have seen at Valley OBGYN--well, at least the ones I have actually met with! But, the last appointment I had, no one had any openings except Wolsey. I had seen him a handful of times before and he doesn't really strive to connect with you or seem too genuine. In the past he has had difficulties working the technology in the room and focuses on that more than on me. So this time around I was really pulling to not see him BUT no other Dr had an opening for two weeks at least. As he comes into the room, he is starring down at his laptop and is clicking away at it. He says hello and sits down (still starring at the computer). After about a minute of silence he says without looking up "So is the new baby at home with grandma?". .....I am here at this appointment for a "6 week follow-up" for post "delivery", however.......I have had a miscarriage/still-birth of twins. So it is a follow-up, but not your typical kind. I am surprised by this question and get a little uncomfortable not able to spit out the words "miscarriage", so I just say, "Um, no.". He still hasn't really looked at me and says, "Oh okay" and continues to scroll and click on his laptop. Silence. Then he says, "Oh! Twins!" and he reads the names that we named our little boys who had passed, out loud--and it slices me a bit. At this point, I'm sweating and my eyes are watering but I swear to myself I can't cry. He says "those are some good, strong names", I just reply with a "thank you"--hoping and thinking that at this point he's been starring at his computer so much that he has GOT to have figured out my situation. Then another long, solid minute goes by of scrolling and clicking on his laptop, when finally he says with A SMILE, "Oh..." "These boys aren't with grandma, they are with their Heavenly grandma". WHAT. Mind you--I am a religious person, but this statement does not help the situation--it doesn't excuse his behavior, his lack of knowledge, it doesn't help me emotionally with my miscarriage, and it seemed like he was making light of the whole situation. At this point I wanted to barf out of sadness and felt really disrespected. After his realization FINALLY, he does the physical exam, says "Well, you're good to go" and leaves. Never apologized, never mentioned my twins again or asked me how I am doing. Nothing. I tried to call and talk to an office manager about the whole experience, the front girls said the manager would call me back--never heard from them. So, here I am to tell you-- DO NOT GO SEE DR. WOLSEY. Overall, I've liked this office, but honestly it's hard to get an appointment, and the wait times can be killer, and after THAT experience I'm probably going to switch offices. Good luck.
  January 20, 2017

  by Hannah Marie Nelson

Opening hours Closed now

Photo gallery of Valley Women's Health

About Valley Women's Health in Orem